Customers – Are They The Gatekeepers To More Sales?

Customers – Are They The Gatekeepers To More Sales?

Customers – We Want Them – We Need Them

Are customers or the customer service the gatekeeper to getting your customers coming back for more? What or who stands between your business and more business? Customers? Maybe, but the real answer is the “what” — customer service. We all want them and we all need them and we want them to keep coming back to our business, right? So what is it about some companies that have clients raving about them? What is the one simple trick companies use to keep their customers coming back for more products or to purchase other services?

Is Your Company Known For Its Customer Service?

Have you seen a decline in your business lately? It could be due to the quality of your business’s customer service. Customers or your customer’s clients could stray from a business and it could be solely due to the quality of the customer service they’ve been receiving.  And why is this? Is it that life is just too busy to take the time to care? Or is it the lack of training in businesses upon hiring? In my opinion, it’s both.

We need to also train the younger generation and remind the older generation what it is to pick up the phone and call a customer, or how to speak to the customer in a very real engaging professional manner. Texting and emailing can sometimes be misconstrued in how it comes across.

Customers and clients can tell a genuine CSR, (customer service representative), or one that is flip and basically just can’t wait to get off the phone and end their day. As a result, customer service has become an issue, so much so, there are companies out there that handle these issues for a fee, as reported in this March 2017 article by USNews.com entitled: “Should You Pay Someone to Deal With Customer Service Issues for You?” by contributor, Susan Johnston Taylor.

We get it, life is busy, we’re all busy. Providing good customer service is or should be number one on your employees’ list. Good customer service is hard to come by these days. The foundation of a company’s success in this crucial area is adequate training of your employees. 

Can Your Business Get Customers Coming Back?

Now we know that the one trick that keeps customers coming back for more, is quality Customer Service. Whether we’re at the store or ordering something online, customers and the service we give or receive is there. Therefore, my question to you is, where has good customer service gone? Quality customer service is paramount to any business.

Over the years I’ve seen a decline in quality customer service; business to consumers and in business to business. Either the product is late or the service is bad. Is it due to the electronic age of cell phones where people are not engaging, they just text or email everyone? People used to communicate more with each other. I see so many young people today who do not know how to mix and mingle, as we used to call it, at networking events.

What Business Owners Can Start Doing Now

In conclusion, businesses that recognize this will include customer service training in their best company practices.  In fact, Susan writes: “Dealing with customer service has become such a headache that numerous businesses aim to take over this task – in exchange for a fee.”. So, do you really want to pay another company to deal with customer services issues instead of taking care of it in-house?

At iTask Virtually, we take the quality of customer service seriously. Click on the Contact pop-up to the right for your free 15-minute consultation today! 

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The Most Successful Way to Supercharge Your Business!

The Most Successful Way to Supercharge Your Business!

 

The Virtually Assistant Industry Can Supercharge Your Business

Supercharge your business by utilizing the virtual assistant industry! Face it—as business owners, we’re all looking for the most successful way to supercharge our businesses. We need a way to focus on what we do well while having someone else do other things that still need to get done. The answer to this question is quite simple; hire someone within the virtual assistant industry. However, the secret to supercharging your business lays in hiring the right virtual assistant!.

Are They All The Same?

Let’s take the engineering industry for example. There are mechanical engineers, chemical engineers, and electrical engineers. You don’t just hire any virtual assistant; you probably want to look for the virtual assistant that fits the need and the industry—be it mechanical, chemical or electrical.

So when it comes to hiring a virtual assistant, the same applies. Many people think “virtual assistant” is a title, but it’s not. It’s the name of the industry. The virtual assistant industry has many different specialties and virtual assistants that specialize in those areas. There are Administrative Virtual Assistants, Remote Online Project Assistants, Executive Online Virtual Assistants, and the list goes on. They all have different focuses, education, and specialties.

Industry-Specific Virtual Assistants

Among the virtual assistants that are general administrative assistants, some are industry-specific. Online Business Managers, for example,  are similar to in-house office managers but instead work virtually and are not employees. Therefore, also saving you money on benefits, overtime, etc.

Online Administrative Assistants help with all the business’s administrative needs, like emailing and responding to client inquiries, answering the phones, taking messages, and even updating your website with new posts.

Project Manager Virtual Assistants help with any or all the projects you need to get done. They help from the inception to the completion of the project and are involved to the extent you need them to be.

To help make your company a success, you have to find the right fit. In order for you to supercharge your business the right way,  the virtual assistant industry is for you! Definitely have a consultation with anyone you’re thinking of working with as there are many types of different specialties.  Many, if not all, offer free consultations. Simply click here or select a time and day below that’s best for you and we’ll discuss your business needs and begin supercharging your business.

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10 Smart Ways Business Owners Can Outsource to a Virtual Assistant

10 Smart Ways Business Owners Can Outsource to a Virtual Assistant

The 10 Ways Entrepreneurs Can Outsource the Projects and Tasks They Hate Doing

As a business owner, you probably have a to-do list that encompasses a lot of little details that are holding you back from the larger more important and demanding projects. Below I list 10 ways the virtual assistant industry can improve your productivity by outsourcing to different virtual assistants.

Most business owners are always running late to meetings, forgetting notes and forgetting to reply to those important emails.

If you’re nodding your head as you’re reading this, then I believe it’s safe to say, as a business owner, you are overloaded with work. Look at your watch, is it 6:30 pm or close to? If you are still sitting at your desk, it might be the time you look into the virtual assistant industry. Being overloaded is not only bad for your health by causing you stress, it’s keeping you from accomplishing the things that motivated you to start your own business in the first place!

Successful Business Owners Delegate

Successful entrepreneurs know they can’t do it all. In this article, I’ve listed 10 essential tasks that any entrepreneur/business owner can outsource. By hiring a virtual assistant you don’t have to be in the office. You can work from your home. a coffee shop or be on vacation. Knowing that some of those pesky dreaded tasks are off your back and are being done will reduce the stress that’s been building up over time. Hiring a virtual assistant like iTask Virtually, LLC, sets your mind free to think of ways you can drive your business forward. Click here for the definition of a virtual assistant.

Ten ideas how the virtual industry can help business owners
  1. Project Liaison between you and other team members. This is a great task to outsource to a virtual assistant. Once you’ve initiated the project, the virtual assistant can manage the team members and the flow of information and keep you updated with daily or weekly reports.
  2. Email Management/Filtering. This is one task that can get any business owner feeling overwhelmed. Your dedicated virtual assistant can filter the important need-attention-now emails from the less urgent ones. They can also set up autoresponders.
  3. Book flights and hotels. Do you travel a lot for your business? A virtual assistant can make all those arrangements for you.
  4. Set-up and manage Social Media Accounts on Facebook, Twitter, LinkedIn, Pinterest, Google+, Youtube. We all know that having a presence on social media is a must when running a business in today’s technological world.
  5. Call clients and book appointments. Not only does having a virtual assistant do this save you time, it makes you look more professional too.
  6. Transcription service, such as transcribing voicemail, video or audio, podcasts etc. Typing up these notes can be very beneficial when reviewing for meetings, etc.
  7. Client/customer follow-up. For example, a virtual assistant can send out thank you emails, happy birthday emails or cards, etc.
  8. Research can take a lot of time; why not let the virtual assistant do the research for you?
  9. Create a WordPress site, write and manage blogs.
  10. Press Releases. Write and distribute them.

I can go on listing ways hiring a virtual assistant can help your company grow but I think the ten I listed will do for starters. Remember a virtual assistant is just that – virtual. They remotely assist you so there are no overhead costs weighing you down.

Don’t be tied down to things you’re not sure about or don’t have time for, outsource it to a virtual assistant that knows how to manage the details behind the scenes for you. Create the time and space you need to get your company looking professional and keep that forward momentum flowing. Try it today! Click on the Set Appointment tab on this page and let’s talk about freeing up your time!
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Delegate is not a dirty word!

Delegate is not a dirty word!

Too much work?  Feeling overwhelmed? Delegate the extra work!

Delegate the extra work! When we think of the word “delegate,” we think we’re passing the buck so to speak.  That’s just not true.  In essence, it’s a good leader, a good manager who can delegate tasks to the appropriate person.  As business owners, we don’t want to micromanage. We want to delegate to someone who knows how to work independently. Virtual assistants have the knowledge, skills, and independent factors already in place. No training, no overhead costs, and no wasting time. Appointing someone else to complete a project or task means you know who will do a good job.

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Delegating tasks and projects to a virtual assistant could be the best decision you make!

To delegate some extra work to a virtual assistant can be the best decision for a busy business owner and seriously what business owner is not busy? The idea of outsourcing work is efficient, clear and less expensive than hiring a temporary employee or bringing someone in full-time and training them.

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